Shipping and Delivery

Last Updated: March 1, 2026

At Zainu Zidu, we strive to deliver your orders quickly and efficiently. Please review our shipping and delivery information below.

1. Shipping Locations

We currently ship to addresses within India. We are working to expand our shipping destinations and will update this page when international shipping becomes available.

2. Processing Time

Orders are typically processed within 1-3 business days (Monday through Friday, excluding public holidays). You will receive an order confirmation email once your order is placed, followed by a shipping confirmation email with tracking information once your order has been dispatched.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Same-Day/Next-Day Delivery: Available in select metro cities (subject to availability)

Delivery times are estimates and may vary based on your location, product availability, and courier service performance.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Your delivery address
The weight and dimensions of your order
Your selected shipping method

Free Shipping: We offer free standard shipping on orders over ₹[Amount]. This threshold will be displayed at checkout.

5. Order Tracking

Once your order ships, you'll receive a shipping confirmation email with:

Tracking number
Courier service information
Link to track your package

You can track your order status in real-time using the tracking link provided.

6. Delivery Address

Please ensure your shipping address is complete and accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you need to change your delivery address, please contact us immediately at support@zainuzidu.com.

7. Delivery Attempts

Our courier partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package will be returned to us. You may be contacted to arrange redelivery or pickup, and additional shipping charges may apply.

8. Delayed or Missing Shipments

If your order hasn't arrived within the estimated delivery time:

Check the tracking information for updates
Verify the delivery address on your order confirmation
Contact the courier service using your tracking number
If you still need assistance, contact us at support@zainuzidu.com

We'll work with the courier service to locate your package and resolve the issue.

9. Damaged Shipments

If your package arrives damaged:

Take photos of the damaged packaging and product
Contact us immediately at support@zainuzidu.com
Do not discard the packaging
We'll arrange for a replacement or refund

10. Customs and Duties

For domestic shipments within India, there are no customs duties. If we expand to international shipping in the future, customers will be responsible for any customs duties, taxes, or fees imposed by their country.

11. Peak Season Shipping

During peak shopping seasons (festivals, holidays, sales events), processing and delivery times may be extended due to high order volumes. We'll notify you of any expected delays and appreciate your patience during these busy periods.

12. Contact Us

For questions about shipping and delivery, please contact us at:
Email: support@zainuzidu.com
Phone: [Your Phone Number]
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)

We're committed to ensuring your order reaches you safely and on time!